PG&E Outage Update


Crews are working to restore power to approx. 10,100 customers in Shasta, Tehama, Butte and Plumas Counties safely and as quickly as possible after the two weather events that came through the North Valley this week. The numbers are fluctuating, as part of the restoration process but they are coming down as crews continue to restore power to more customers today. The approx. breakdown is as follows in the larger areas:

Butte County: 4,400 customers impacted
Shasta: 1,500
Plumas: 3,000

PG&E has multiple crews working to make repairs and restore power safely and as quickly as possible after gusty winds, heavy rain and snow brought down trees and limbs into PG&E equipment, knocking out power to customers in several communities. In some cases, trees have come down on power lines, creating tension and breaking power poles. The hardest hit communities with the most customers currently impacted by those above numbers are Forest Ranch, Lake Almanor, Magalia, Quincy, Shingletown and Westwood.

We have been seeing weather-related outages in these areas since Sunday, in which PG&E crews have been working round the clock and have restored power to thousands. Hundreds of PG&E crews and dozens of tree crews helped clear hazards to support restoration efforts. In the North Valley, there are several crews working to repair damage and restore power and multiple personnel assessing damage in locations where it is safe for us to make assessments.

We are working to restore power to everyone as quickly as possible, where it is safe to do so. Those who have signed up for outage alerts will receive an automated text or phone call when crews arrive at the location of their outage and when we have anticipated time in which power will be restored.

There are some customers who will be experiencing an extended outage and we have been reaching out to those customers with an automated phone call. Those who may not get power restored until tomorrow will receive an automated phone call today. There are customers in the following areas who should be receiving an automated phone call about an extended outage:

• Quincy, Magalia/Stirling City, Lake Almanor, Forest Ranch, Westwood, Shingletown, Lakehead

We want to remind our customers to stay away from downed power lines because they could be energized and are extremely dangerous. Report them to 911 and then PG&E at 1-800-743-5000.

Customers can look up outage information for their area, or a loved one’s area, at