Seneca Healthcare District Announces the hospital’s New Telephone Number. You can now call toll-free at 1(833) careSHD. This change is part of the district’s transition to a new telephone system and the addition of a new telephone operator position.
The change will take effect on Monday, and you will be able to speak to a live person who will be available to answer calls from 8:00 am to 5:00 pm Monday through Friday. If a call is not answered within 24 seconds, it will automatically redirect to a phone tree where you can select the department you need. The phone tree setting will also be active on nights and weekends, and a general voicemail will also be available.
Seneca Healthcare District says the hospital is committed to improving the patient experience, and the new operator position and upgraded phone system are key steps toward achieving that goal.
Existing numbers for the healthcare district will remain active as Seneca works to inform the community and its colleagues of the new number. Direct dial numbers for select departments, such as the Emergency Room, the Skilled Nursing Station, Almanor Physical Therapy, and Sierra Hospice, will remain the same.
The Seneca Healthcare District is confident that the new telephone system and operator position will help to improve the patient experience.
